TMPoint : Worst customer service ever.

I already reapply my streamyx account transfer and upgrade on 7th June 2010, the day I wrote previous post. My nightmare doesn't end there.

1 week later
No internet connection on 14th June 2009. I went to TmPoint (how much car petrol I waste for this problem). Luckily the staff I met in previous week remember me so no need to queue. Now they ask me to wait for another week. I told him I already wait for 1 week, why I need to wait another week? After meeting with his manager, they agreed to solve the problem within 2 days and I had to fill up another form.

I just realize now that they have specific form for account transfer for both streamyx and telephone line. So, what all those forms I filled up for the last 6 months? And now I know that I even can actually transfer my old telephone line account to a new address with only RM20 fees. So why I need to terminate and subscribe new account in the first place? Now I need to pay RM75 deposit. What a **** up service center. Or they don't understand my problem? I want to transfer both my telephone and streamyx account to a new address? Tak faham soalan ker?

I bought a phone for RM8 with RM50 voucher from TMNet.

That night, I wrote an email to help@tm.net.my and explain everything.

The Next Day
I received a call from 100, TM Hotline. They said my streamyx is on, I can use it.
When I cam back home, I switched on my wireless router, I tried to browsed and yup, it is online. Again, I thought my nightmare end there.

A week later
Got a called from the guy from TMPoint. He explain that I have to hold from using my internet because my internet account still using RM20 package, not RM60 package. WTF. When I calculated, for 7 days with 24 hour of usage (I usually not turn off my router), I have to pay more than RM400.

But the guy said not to worry, just don't use the internet. Shit! It just like saying to a 4 years old kid, "Wait, don't eat that ice-cream that in your hand".

Another 2 week : Phone "rosak"
The phone I bought from them, have problem to received call. Can't ring. So, another drive to TMPoint, they give me an old telephone as temporary. Said will call me within next week.

2 weeks later
I received an email to check my last bill. Guess what...? My bill is RM401. Streamyx is really Screamyx offer by TMNut. Suck big time.

A ride to TMPoint again, a discussion with their staff again, talk with their manager. Again they promise me to solve my problem.

When ask about my broken phone, they said no record. The old phone is now my phone. Another shit for them!

When I repeatedly ask to check and give me a new phone, they give me an used phone, unclaimed by customer. I refused to accept that and demand a new phone. Finally, they give me a new phone, but old model, with no warranty.

I think every time you go to TMPoint, you should point a gun to their head before they can serve you properly.